Wine Club FAQ
How do I join the Wine Club?
You can join in person at the winery, online, or by calling us at (231) 223-9303 ext. 3.
How much does it cost to join?
There is no charge to join. We will keep your credit card information on file and you will be charged for your three orders per year. Charge depends on your club selection.
How often do we receive club orders?
Wine Club orders are generated three times per year, in February, May and October. Members in our Legacy Clubs receive club orders in May and October. Members who join after January 20th will receive their first order in May.
What are the benefits of being a Wine Club member?
- Save 15-25% on bottles of wine; including club orders, tasting room and online purchases
- Save 15-25% on wine by the glass, food, and retail
- Online orders of 3+ bottles ship for $15 flat
- Up to 2 complimentary 3-wine Tasting Towers per visit Effective April 21, 2024.
- $50 off a stay at the Private Guesthouse Discount applied at check-in. Not valid with already discounted rates.
- Discounts on Wine Wagon Tour & Tastings
- Invitations to exclusive wine club member events
Discounts vary by club level and may not combined with other sales or promotions, unless specified. Benefits are non-transferable; limit to two (2) people per membership. Members must be present to receive discounts in the tasting room. Legacy Club Members in our Cask, Reserve, Barrel, Vineyard, or Select club click here for information on upcoming orders and explanation of benefits.
How much does it cost to ship my club order?
Wine Club orders ship for $15. (Effective January 2023)
Where can you ship wine to?
At this time we can ship wines within Michigan, and also to Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, New York, North Carolina, Ohio, Texas, Virginia, Wisconsin, and Washington D.C..
How do you communicate club information?
All communication about your membership is conducted via email. Please make sure we have your correct email address on file as this is how we notify we you about upcoming orders, charges, shipping dates, and more. Please visit this page, Manage Membership, or contact our Wine Club Manager to ensure we have your correct contact information on file.
Can I switch from one club to another?
Yes, if you are currently active in a club and want to change to another club you may do so! Please contact us at (231) 223-9303 ext 3 to change your club. There is no charge to change clubs!
What happens if I decide to cancel?
As membership benefits begin immediately (including bottle discounts, discounted tastings, etc), members wishing to cancel their membership before their second shipment will be charged a $50 cancellation fee. Shipments processed prior to the cancellation date are nonrefundable, even if not yet received. Once the membership is cancelled, all membership benefits will end. After you receive your second shipment you may cancel at any time with no cancellation fees by calling (231) 223-9303 ext 3 or emailing us.
Can I choose what wines are in my order?
Only as a member of our Select Club may you choose the wines you would like. A list of available wines to chose from will be provided at least one month before the order is scheduled. In our Classic and Signature Clubs we do not accept substitutions or custom orders.
Can you ship to my place of work if I can't be home for order delivery?
Yes. If possible, Brys Estate recommends shipping to a business address for prompt delivery. Club orders may also be sent to a UPS retail store for convenient pickup. UPS cannot deliver wine to PO boxes nor will UPS leave packages on the doorstop, even if the recipient has left a note with this request. All shipments must be signed for by someone 21 years or older.
What happens if I miss the delivery and the package is returned to the winery?
UPS will attempt to deliver the package three times. After the third failed attempt the order will be returned to the winery. Returned shipments are subject to a $25 return shipping fee. You have the option to have the package held for pick up or reshipped for an additional fee.
What do I do if I need to reroute the package after it has already been sent?
Once your order has been processed and a change of address is required while in route, a reroute charge of $20.00 will be applied to the order. Please contact UPS or our Wine Club Manager for assistance in rerouting your order.
What happens if I am charged for the wine but I don't want it?
If you wish to cancel your membership and not receive the order, please contact us prior to us charging your account. Shipments processed prior to the cancellation date are nonrefundable, even if not yet received.
Can I switch how I receive my club orders?
Yes. If you need to change from pickup to shipping, or vice versa, please call us or email email club@brysestate.com before your order is charged.
Can I give a Wine Club membership as a gift?
Yes. Please call us at (231) 223-9303 ext. 3. if you wish to do so.
For a detailed policy of shipping and refunds, please click here.
For additional questions please contact our Wine Club Manager at (231) 223-9303 ext 3. or club@brysestate.com